Samsung RF197ACBP 18 cu. ft. French Door Refrigerator - Black Pearl

Samsung RF197ACBP 18 cu. ft. French Door Refrigerator - Black Pearl

So far so good?
I love this fridge but I am afraid of it.

First the love.. if you've been looking for a counter depth because you don't have much room in your kitchen then this, at the time of writing, is pretty much the only option. All of the other fridges made up for the depth with crazy width. The prices are also double for counter depth. This one is not. I live alone, so this is plenty of space for me. The platinum is also the best thing to ever happen. It looks like brushed nickel, which I will take over shiny stainless any day. Stainless is also the worst when it comes to showing fingerprints. I've had this fridge for three months now and open it with smudgy hands and have yet to even clean the front of this thing. You can't put finger prints on it.

The not-so-much-love.

The Handles.. so far, really so good. But alot of people have complained they fall off. The freezer door handle popped off the first time I used it but now I make sure to open with a...

Buyer Beware: Unit Comes with a Straight Power Cord NOT Flat Power Cord (90 Degrees with cord handing down)
Power cord issue:
The installation instruction taped on the unit shows a flat wall plug (90 degrees, with cord hanging down) but it does NOT come with this type of plug. Instead you get a straight power plug adding to the depth of the unit. The diagram is misleading to the plug you receive.

Also in the manual on page 4 under the title "Safety Information" it states: "Connect the power plug in the proper position with the cord hanging down. - If you connect the power plug upside down, the wire can get cut off and cause a fire or electric shock." The manual is misleading to the plug you receive.

I contacted Samsung and this is what they said:
"We have cross checked the refrigerator model and found that it does come with the straight power plug.

However, we would like to inform you that the recommended clearance behind the refrigerator is 2 inches."

I would like to put only 2 inches but it is not possible with the straight power...

Samsung is difficult to work with, should anything go wrong!
I bought this refrigerator in January from a well known appliance company (S...rs). I say this because I buy tons of stuff through Amazon, but in the following tale I want to make clear that the problem was not inept installation on my part. The shiny new refrigerator was delivered and installed. That evening, I bought $374 in perishable groceries; plus I transferred my child's $1300 in drugs into the refrigerator. Next morning I realized the refrigerator wasn't cooling. So I called Samsung and worked through their troubleshooting process. Samsung agreed the refrigerator didn't work and directed me to call the retailer, whose repairman inspected the unit and diagnosed the problem: Shipped without coolant. Can you believe it? Was the coolant-installer absent from work that day? It gets better. The appliance company exchanged the refrigerator two days later, but of course the food and drugs were spoiled. Now Samsung is limiting the food cost replacement to $200. And, get this, the...

More ice with an automatic ice maker ENERGY STAR Compliant Easy access to internal temperature controls Drop temperatures with Power Freeze and Power Cool

• RF197ACBP