LG 27 Cu Ft 9-Cycle Ultra Capacity Compact Washer - White

LG 27 Cu Ft 9-Cycle Ultra Capacity Compact Washer - White

Do NOT Buy An LG Washer!
I bought this LG washer on Feb. 28 from Home Depot. It was delivered later that week, and it has been DEFECTIVE from the beginning. When it entered the spin cycle, it shook so violently it jumped six inches across the floor! I called LG who sent a repairman. He said he thought the drum and suspension were broken, and he needed to order those parts. He came back this weekend with the parts and spent SIX HOURS taking the whole machine apart in my living room and putting in the new parts. IT STILL DOES NOT WORK! When I called LG again, I asked for a replacement machine. They said all they could do was send the repairman back again. I told them it was unacceptable, that I had paid close to $1000 for a brand-new machine, not a Frankenstein one of refurbished parts! They still refused. I have since found hundreds of consumer complaints on the web about LG washers. I wish I had read them before my purchase. So don't make my mistake - DO NOT BUY AN LG WASHER!

Don't buy this washer!!!
I purchased this washer on the assumption that LG provides quality appliances. Boy was I wrong. After spending about $1000 on the washer, and owning it for just over a year, it failed. The electric board and the motor were faulty and needed to be replaced. LG referred me to a technician who was great, and fixed it, but LG wouldn't offer and assistance. The fix costed quite a bit of money, and for a single guy who doesn't do a ton of laundry, I couldn't believe they wouldn't extend the warranty for me. Poor quality product, and poor customer service.

LG lacks Quality Control
The mechanic for my warranty has replaced all of the electronic parts on mine after four visits and I still can't get it to start. It has now been two months without running a single load. Now I find out that LG is "considering" replacing the whole unit, after 0 loads in two months? I had to call them with the mechanic to even have them consider going to this step after we pulled out the wiring, motherboards, noise filter, etc. Only after this step did LG consider replacement and I'm still waiting for them to call and confirm. If I could give a zero I would. There was no quality control on mine when it left the factory. And the customer service has been minimal if at all. They are still deciding if it should be replaced in their 72 hour "process", then they will call to setup a delivery (I've already taken four half-days off from work to meet the mechanic). Maybe by the 3rd month I'll be able to post a review about my first load of laundry.

LG WM1355HW Washers - 24" Compact Front Load Washer - As a leader in smart technology and stylish design, LG introduces a new 24" compact washer. Perfect for apartments, condos or small spaces.

• Direct Drive Motor, 10 Year Warranty
• Sanitary Cycle
• LoDecibel(TM) Quiet System