Frigidaire FGDS3065KF Gallery 30" Stainless Steel Dual Fuel Slide-In Sealed Burner Range - Convection

Frigidaire FGDS3065KF Gallery 30" Stainless Steel Dual Fuel Slide-In Sealed Burner Range - Convection

Poor customer service
On May 7th of 2011 year I purchased a Frigidaire duel fuel range (Model #FGDS3065KW) . My short experience with the actual range has been satisfactory. My experience with Frigidaire customer service has not.

When the stove was installed, there was about 1.5" gap between the back of the stove and the wall. I went to the Frigidaire web site and found a product ([...]) which I thought would solve this problem. As you can see from the web page, the back guard is purported to work with their dual fuel slide in ranges among others. When I got the the part, I found it was not configured for dual fuel range I have.

After being ping-ponged between Frigidaire customer service and Electrolux customer service (Apparently Frigidaire is a component of Electrolux which handles parts and accessory sales for Frigidaire products), I was informed that I could ship the part back for a refund, but I would not be reimbursed for either the initial shipping costs or the the return...





Gallery Collection Slide-In Dual-Fuel Range with Quick Preheat and True Convection The Frigidaire gallery 30" slide-in dual-fuel range is very versatile, durable and extremely efficient. The ovens feature easy-to-use one touch buttons so you can cook pizza or chicken nuggets - or even add a minute to the timer - with the touch of a button. Count on the new Frigidaire Gallery line to help you manage your time with Express-Select Controls and a collection of quick features like Quick Boil and Quick Preheat, which actually preheats your oven in less than six minutes. And with One-Touch Options and effortless features such as Effortless Dry, which gives you the best drying performance, the new Frigidaire Gallery appliances help you get things done in less time and with less effort, so you can get out of the kitchen and on to the things you really love. Features: Quick Preheat - pre-heat in less than 6 minutes True Convection - Multi-rack baking is faster and more even with True Convection One-Touch Options - the ovens feature easy-to-use one touch buttons so you can cook pizza or chicken nuggets - or even add a minute to the timer - with the touch of a button Chicken Nugget Button - Easily bake perfect chicken nuggets with the touch of a button SpaceWise Half Rack - Flexible rack system that adjusts to cook multiple dishes at once. Remove the half rack and you'll have extra height for tall dishes One-Touch Keep Warm Setting - Just one touch of a button keeps food warm until everything - and everyone - is ready Effortless Convection - Takes the guesswork out of convection cooking - the oven does the converting for you Continuous Grates - Continuous Grates make it easy to move heavy pots and pans between burners without lifting Dual-Fuel Technology - Features the power of a gas cooktop and the precision of an electric oven for baking, so you get maximum versatility Specifications: Sabbath Mode (Star-K® Certified): Yes A.D.A

• True Convection
• 6 Minute Quick Preheat
• One-Touch Options
• Chicken Nugget Button
• SpaceWise(R) Half Rack