Samsung : DMR57LFW 24 Full Console Dishwasher - White

Samsung : DMR57LFW 24 Full Console Dishwasher - White

Good dishwasher, but buttons fade away after one month, no repair service
I have used this product for one month. The dishwasher is great. The only problem I have is that the black circles engraved on the control panel indicating where the buttons (such as Power, Rinse...) are start fading away. Since the buttons are touch buttons, without the black circles, I will not be able to find where the buttons are.

Update: after 9 months, Samsung's repair person came to change the front panel. I was told that the new panel had a clear coat to prevent the black ink from fading away. Two weeks later, black circles began coming off again. I called Samsung for repair again. This time, they gave me the phone number of a repair center that is non-existence. When I called again, I was told to check on Whitepages for the correct phone number (which I did - the company is nowhere to be found). After that, I was told that a Samsung dispatch team will call me in TWO months. By the time they call me (if ever), it will be one year after I purchased it - the...

WARNING: Do not buy this dishwasher
Do not purchase this Samsung dishwasher, unless you want a hassle. Read on for the gory details.

When we were first looking at this dishwasher, there wasn't alot of information in the way of user reviews to go by. It was a mixed bag, but ultimately the worst complaint was that many people didn't like the sensitivity of the buttons. Given this, plus the fact that most reviews had people really liking the dishwasher, we decided to give it a try. It seemed like a very good price for all the features that were included with the dishwasher.

At first the dishwasher was great. It cleaned well, was extremely quiet, slick-looking, and was seemingly a great deal for the price we paid for so many features. As many reviews have mentioned, the buttons are very sensitive unless the child lock is on. I have no problem with this, because the child lock eliminates the sensitivity adequately.

After a couple of months though, the ink on the buttons started to wear...

The worst service experience....
Did you know that Samsung has a Sales Prevention Team working in their organization? It is their customer service group! This organization must be so bad that their own Authorized Service Providers do not speak highly of your brand. Many have stopped performing warranty service on Samsung. After three different, successively worse, service encounters from Samsung, we will not purchase anything from Samsung. Initial sticker price may be less than GE or Maytag, but it's not worth the hassle over the life of the appliance.

First diashwasher was dead-on-arrival, second one is working fine so far... and yes, the buttons do rub off very easily! After one week of placing a service ticket to fix it- I am waiting for someone to comeout and relace the front panel.

This Front Control dishwasher features Tall SS Tub, 3 Spray Arms, Hard Food Dispenser, Dig Leak Sensor, E-Star. White Surface, NSF San, 51 dB. The Samsung dishwasher measures 24 3/4 inchD x 23 7/8 inchW x 337/8 inch 357/8 inchH.